Dun Errors

Note: One item that must be stressed is to REBOOT the computer whenever a problem arises. In many cases, simply rebooting the computer fixes the problem.

Error 602 - "The specified port is already open" or "The port is already open"

This may happen if another program is trying to use the modem. You may have a fax program or another program that is trying to dial and use the modem. Try rebooting the computer. If the error returns, disable fax software or any other dialing type programs you know of that may be trying to use the modem. See this site for information: www.modemsite.com/56k/ duns602.asp 

Error 629 - "The port was disconnected by the remote machine"

  1. The modem drivers may have a problem. Try rebooting the computer.
  2. Is the number dialed correctly? Make sure it dials 7136259909 to connect to the server (Houston number).
  3. The user name or password may be wrong. See error 691.
  4. DUN may be corrupted or have wrong information. See error 645.

Error 630 - "The modem (or other connecting device) was disconnected due to hardware failure" or "The port was disconnected due to hardware failure" or "The computer is not receiving a response from the modem"

This is usually a modem problem. It may be the modem is not seated properly if it is an internal, or if it is external, may not be plugged in or turned on. Try rebooting the computer if it's an internal modem. If it's external, make sure it is on and the cables are secure. Also, if you had just recently put an Initialization string in the "extra settings" (or Extra Initialization commands) box for your modem, it may be one that particular modem can't understand. You will need to try to troubleshoot your modem (see your modem owner's manual), possibly even "uninstalling and re-installing" the modem. If this does not help, you may need to buy a new modem. If this is the case, see: www.hal-pc.org/support/buymodem.html 

Error 645 - "There was an internal authentication error" or "Dial-Up Networking could not complete the connection to the server"

This could be caused by: a corrupt Dial-Up Networking, a conflict with other programs on your system, or a Password List problem. Try rebooting the computer and dialing in again. If it continues, check your HAL-PC settings. If these are OK, then you may need to reinstall Dial-Up Networking.

Error 650 - "The Remote Access server is not responding" or "Server not responding " or "The computer you have dialed does not respond to a network request"

In some cases, our server does not understand the info being sent. This could be caused by: a corrupt Dial-Up Networking, a telephone line/modem glitch, or possibly a minor Dial-Up Networking glitch. Try rebooting the computer and dialing in again. If it continues, check your HAL-PC settings. If these are OK, see #3 of error 678. If still not working, you may need to reinstall Dial-Up Networking.

Error 676 - "The line is busy. Try again later"

  1. There may be a wrong number in the dialup. You should have 713-625-9909 to reach the server.
  2. If you need to dial a "9" or other number from your location for an outside line, you may receive this.
  3. It could be a phone company problem and all the circuits are busy. (You will hear a rapid busy signal).
  4. The line is busy. Like the error message says, "try again later" (Note: typically NOT the case with HALNet).

For more information on error 676 see: www.modemsite.com/56k/duns676.asp 

Error 678 - "The remote computer did not respond" or "The Computer You Are Dialing Did Not Answer" or "There is no answer"

  1. There may be a wrong number in the dialup. You should have 713-625-9909 to reach the server.
  2. If you have *70, (asterisk 70 comma) in the dialup number, try taking out the *70, and redialing. If you recently terminated using "Call-Waiting," the *70 will need to be removed too. If it starts working OK, then you may need to permanently change the dialup to use only 713-625-9909 to dial.
  3. The modem is not negotiating properly. You hear the modem dial and make the "fax like noises" but it does not connect. This is a problem with your modem or phone line. For testing your phone line see: www.hal-pc.org/support/techsupportweb/hyperterm01.html and for tweaking your modem see: www.modemhelp.org/inits/ for special commands. Also for checking your connection (dial-up) settings, see:   www.hal-pc.org/support under "Setting up your connection."
  4. You do not have tone dialing at your location. You will have to have your modem use "pulse" dialing.
  5. Another test you can do is with the phone you normally use to call people. Plug the phone into the same wall jack as the computer and dial 7136259909. You should hear "fax like noises" which is the server answering. If so, then hang up and try dialing with *707136259909. If it does not make the fax noises, but rather a busy signal sound, then you either do not have "Call-Waiting" or you are having phone problems.

Error 680 - "There is no dial tone"

This means the modem cannot hear the dial tone from the Phone Company.

  1. This dial tone must be the "normal" tone one hears when one is dialing. If you happen to have a phone company supplied answering service, they usually have a "warbling" (not constant tone) to notify you of messages being held. This will prevent modems from dialing. Clear your messages from the message service, then try dialing in again. Make sure you have a steady dial tone at the wall jack the computer is plugged into. Using a phone you normally use to call people with, plug it into the same wall jack as the computer and listen for a steady dial tone. If OK, then try dialing with 7136259909. You should hear "fax like noises" which is the server answering.
  2. Check that the telephone line is plugged into what is labeled as LINE, TELCO or has a picture of a wall jack plug on the back of the PC.
  3. It could be the telephone line from the PC to the wall jack is faulty.
  4. Lastly, it could be the modem has been hit with a surge from a lightening strike. Was there a storm recently? If so, that may be it.

Error 691 - "Access denied because username and/or password is invalid on the domain"

This is usually from a "wrong username or password" as the error implies.

  1. Try rebooting the computer
  2. Check the "User name." Use all lower case letters. Note: You may now use your Email address as the Log-in name or "User name" to dial-in if you wish.
  3. Check the password. This is your HAL-PC/ HALNet password for dialing-in and checking your mail. If you feel the username and password are correct, you might want to try dialing in with the username of test (lower case letters) and the password of Verify (capital "V") and see if you can make a connection. If not, then you either typed test/Verify in wrong or you have computer problems. If you did make a connection with test/Verify, disconnect and redial in again using your username and password and see if you now make a connection. If it does, then it should be OK now. If not, then you might want to check to see if your account has expired.

Error 718 - PPP timeout.

  1. This could be caused by a telephone line/modem glitch. Try dialing in again. See Error 678 #3.
  2. This also could be caused by a minor Dial-Up Networking glitch. Try rebooting the computer.
  3. Check your "User name" and Password. Make sure they are correct. See Error 691.

For more information on error 676 see:   www.modemsite.com/56k/duns718.asp 

Error 734 - The PPP link control protocol was terminated.

  1. The "Include Windows logon domain" check box is checked, or
  2. There is an incorrect user name or password, or
  3. The dial-up connection's security option may be set to use "Require secured password."

For more information on error 734 see: support.microsoft.com/default.aspx?scid=KB;en-us;q310431

Error 797 - "The modem could not be found"