Frequently Asked Questions About Spam
Why am I getting e-mail not addressed to me?The From: header of an e-mail message is easily faked so that it is usually not reliable in tracing its true source, but spammers often forge the To: header of an e-mail message as well in an attempt to confuse the true recipient of the message. The To: header on messages (the line that normally contains your e-mail address, assuming it's a legitimate message) does not really determine where a message is delivered. The recipient of the message is determined by a command sent to the mail server telling it where to send the e-mail. These commands are hidden from the recipient's view and do not show up anywhere in the e-mail headers once the message is finally delivered. One of the methods used to hide delivery commands is to use Bcc: (Blind Carbon Copy).
Bcc: is useful when creating a mailing list because you can keep the addresses of each of your recipients private from the others. The sender sets the To: header to be anything he or she wishes, for example: To: Mailing List Recipients. By using the Bcc:, the sender indicates privately the actual e-mail addresses of the recipients. However, the Bcc: feature is also used for false purposes. In cases of spammers, using bogus To: and From: headers to disguise their identities enables them to send out spam to numerous recipients while protecting their anonymity. In cases like these, only a thorough examination of the message's full headers will reveal the source of the message, but even then, it will only reveal the source network or Internet provider; it will not reveal the specific identity of the spammer.
Where did the spammer get my e-mail address?There is software that permits a bulk mailer to send messages to a large number of recipients on a particular Internet provider (such as hal-pc.org), even if they do not know any specific addresses. The software attempts to send a message to every conceivable address on a particular domain (starting with aaa, aab, aac, etc.), not caring about the number of undeliverable messages that will be generated from all the incorrect guesses. Spammers can then track which addresses came back as undeliverable and remove those addresses from their lists. (This is why HALNet does not send bounce messages in response to invalid addresses.) These mailing lists are then sold to other spammers. This is only one explanation why sometimes you see spam which appears to be targeted at an alphabetical list of customers, or why you receive spam at an address which you may not have publicized.
You also may have inadvertently publicized your own e-mail address. Whenever you buy something online or sign up to receive an e-mail catalog, your e-mail address is required to complete the transaction. In this process there is often a section asking if you wish to receive offers from the company in question. Depending on the source to which you give your e-mail address, the company may turn around and sell your e-mail address to other vendors. Even giving your e-mail address to a reputable company may eventually result in your e-mail address ending up in the hands of spammers simply because the next vendor may not be as selective at the vendor before. In the effort to avoid spam, it is best that you avoid giving permission for vendors to send you special offers.
Is it possible to filter these messages?All HALNet accounts have the option of adding the Postini spam and virus filtering system. One great advantage of the Postini filters is that spam is stopped before it reaches the HALNet mail server. Postini constantly updates its spam detection protocols to keep up with the latest 'tricks' used by spammers to bypass filters. For more detail on the Postini system, see the Filter FAQ. You can add the Postini filter system to your account for a 30-day free trial by contacting the office at 713-993-3300. For only $2.00 a month after the free trial period, we're sure you'll appreciate the decrease in junk mail and viruses. If you decide you'd rather go it on your own, just contact the office within 30 days and we'll cancel the service.
Another option is to set up filters on your local e-mail client. Outlook, Pegasus, Eudora and most other clients support user-defined filtering rules. The advantage of a local filter is that the decision is totally yours as to what constitutes spam and what to do with it. The disadvantage of local filters is that you are responsible for adjusting the filters to keep up with the 'advancements' in spamming techniques
What can I do to stop this?As you may have noticed with much of the spam messages you receive, the From:, Reply-To: and To: headers point to addresses that are obviously fake. In many cases, trying to respond to the address in the From: header results in your message being bounced back to you as undeliverable. In other cases, you may discover that you are able to reply to an unwanted message. In fact, the message may actually give you removal instructions or invite you to reply to be removed from the spammer's mailing list. However, replying to spam, or even following the sender's instructions for removal, may actually increase the amount of spam you get in the long run. By letting the spammer know that you've received the message, even though you are expressing disapproval at receiving it, you are confirming for them that your e-mail address is valid and that you read messages sent to that address. Unfortunately, many spammers do track which addresses write them back (regardless of the content of the reply) and use this information to update their mailing lists. Some even then turn around and sell these lists to other spammers. In short, avoid attempting to reply to or contact the spammer by e-mail.
How do I report spam that gets past my Postini filters?Spammers are constantly developing new tricks to slip through even the best of spam filters. If you are a HALNet Postini Filter System user and receive a spam message that has slipped through the filters, forward it, intact and without comment, to firstname.lastname@example.org. You will be doing your part to help keep spam out of your own and your fellow users' mail boxes! (Note: this only applies if you are a current Postini Spam Filter user)
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